Buying Online
1. How do I buy or renew my Railcard online? Simply register as a new user on the Railcard website with a valid email address and a password (only one Railcard purchase per email address – your email address is your unique reference). Your new Railcard will be processed within one working day and sent by First Class post (free of charge) and cannot be collected from a train station. You will require your Railcard for travel with discounted tickets. No online refunds are available.
2. What do I need to buy online? Before you start, you will need:
3. What cards are accepted?
4. Why is the system not accepting my passport or driving licence? You need to enter your valid passport or UK driving licence number as proof of age. If you have done this and received an error message, this may be because you are not eligible for a 16-25 Railcard (aged 16-25 years). If you are eligible, we recommend you double check that you are entering the correct number. Continued error messages indicate that purchase of your Railcard online will not be possible. To purchase your Railcard in person, please visit your nearest staffed train station or rail appointed travel agent. To purchase over the phone, call 08457 48 49 50 for a train company telesales number. 5. Why am I having trouble uploading my photo? The file of your photo must be either a .jpg, .bmp, or a .gif and must not exceed 1MB. The image needs to be cropped the same as a passport style photo, with a resolution of at least 300dpi. 6. How long do I have to wait for my Railcard to arrive?
7. Can I buy tickets at a discounted rate before my 16-25 Railcard arrives? Please be aware that you must carry your 16-25 Railcard with you on any journey where you have purchased discounted tickets with the Railcard. Therefore, if you purchase discounted Railcard tickets before you receive your Railcard, you do this at your own risk. Railcards Online cannot be held responsible for Railcards lost in the post. 8. My 16-25 Railcard has not arrived in the post - what can I do?
9. Can I buy online as a Mature Student aged over 26? If you are 26 or over, you cannot buy online because we need to see proof that you are a full-time student at a recognised educational establishment. You have to attend for over 15 hours, at least 20 weeks a year or alternatively have an ISIC (International Student Identity Card). For details of ISIC see www.isic.org. You will need to have your application form certified by the relevant University/College. You will need to complete the 16-25 Railcard application form, and apply at a staffed station ticket office or rail appointed Travel Agent. NUS cards will not be accepted as proof of age/educational status (Open University, distance learning and part-time courses do not qualify). Please see details in the application form which you can download here
10. Can visitors to Great Britain buy online? You can only buy online using an address in Great Britain - and not with an international address. Alternatively, visitors to Great Britain can purchase a 16-25 Railcard (provided they are aged 16-25) at a staffed station ticket office in England, Scotland, or Wales or a rail appointed Travel Agent when they arrive. The Railcard can also be purchased at Gatwick Airport, Stansted Airport rail stations, Luton Airport Parkway and Manchester Airport. Purchase is not available at London Heathrow Airport. Your Railcard will be accepted by all of the Train Companies who operate Passenger Railway Services in Great Britain except Eurostar. Special excursions and charters are also excluded. However you should also consider the BritRail Pass if making a visit to this country. For details about BritRail see raileurope.com
11. How can I change my address details if I am an online Railcard customer?
12. How do I redeem my free YHA membership when I buy online? When you've completed your purchase online, you'll be given details of how to redeem your free YHA membership on the 'Payment Successful' page.
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