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Renewing

  1. Will I get a reminder when my Railcard is about to expire?
  2. Where can I renew my Railcard?
  3. How do I renew my Railcard online?
  4. Can I renew my Railcard in advance?

 

1. Will I get a reminder when my Railcard is about to expire?

If you are opted in to receive communications from us, we will do our best to remind you when your Railcard is about to expire.

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2. Where can I renew my Railcard?

It's easy to renew your Railcard online - go to Buy or renew now.  You can also renew by phone, or at your nearest station ticket office.  

You can also renew your Railcard at a station.  You'll need to complete the application form, and take your existing Railcard and Photocard. These will automatically be accepted as proof of age.

To renew by phone, just call 08457 48 49 50 (calls charged at local rate and may be recorded) and ask for your nearest Train Company's telesales number.

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3. How do I renew my Railcard online?

If you haven't purchased a Railcard online before:
Simply register as a new user on the Railcard website with a valid email address and a password (only one Railcard purchase per email address – your email address is your unique reference).

You will need:

  • a valid UK passport or driving licence number to verify your eligibility online
  • a digital passport style photo saved on your computer (to upload during the application process). 

Complete the online application process, and once payment has been made online you will receive an email confirmation and acknowledgement of your application number. 

Your new Railcard will be processed within one working day and sent by First Class post (free of charge).

If you purchased your last Railcard online:
Simply log in, check your details and then pay securely. You won't need proof of identification or a photo, as we have these already.

Your new Railcard will be processed within one working day and sent by First Class post (free of charge).

To renew online go to Buy or renew now

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4. Can I renew my Railcard in advance?

You can renew your Railcard up to one month in advance of its expiry date (providing there is no break in continuity) if you renew at a station ticket office or over the phone.

Renewing in advance online is only available if you purchased your last Railcard online. If you're buying online for the first time, your Railcard will start from the date of purchase, not from the renewal date. So we would advise buying it as close to your renewal date as possible.

To renew online go to Buy or renew now

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